REFUND AND RETURN POLICY
1 – General Information:
Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with the product, you can return it within 7 days of receipt for a refund or exchange.
2 – Return and Refund Eligibility:
To be eligible for a return:
- Items must be in their original condition, unused, and in the original packaging.
- A receipt or proof of purchase is required.
Certain items are non-returnable, such as [Items sold as specials, medical products and goods outsourced on behalf of the customer].
3 – Return Process:
To initiate a return:
Contact our customer service team at [customercare@cleads.co.za /0662324644] to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely and include the RMA number inside the package.
- Ship the item to the address provided by our customer service team.
4 – Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
- Shipping costs are non-refundable.
5 – Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at customercare@cleads.co.za /0662324644.
6 – Shipping Returns:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at customercare@cleads.co.za /0662324644.
7 – Sale Returns:
Only regular-priced items may be refunded. Sale items are non-refundable.
8 – International Returns:
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us:
For more information about our refund and return policy, please contact us at:
customercare@cleads.co.za /0662324644
www.cleads.co.za
